Users can create duplicate accounts if they use different addresses to log in on CampusGroups.
Administrators can merge these duplicate accounts on the platform by following the steps below.
- Log in on CampusGroups.
- Click on "Admin" (key icon in the top menu).
3. Click on "Duplicates" under "Users" on the left-side menu.
4. You will be able to retrieve all duplicate accounts. Select the accounts you would like to merge by clicking on the left checkbox of the user.
Then, click on "Merge Users".
5. A pop-up window will open. From there, you will be able to pick which of these accounts will be the primary account.
Information of the duplicated accounts will be merged to the primary account.
Select the primary account and click on "Submit" when you are done.
Note that all duplicate accounts with the same email address will automatically be merged by the CampusGroups team weekly.