Group Officers are able to view and respond to Refund Requests made to their group.
Manage Group
Select Money
Select Refund Requests
Respond to each request by selecting the Respond button
A pop-up window will be displayed providing the following options:
Accept or deny the refund by selecting the applicable option in the dropdown
Select a quantity of tickets and enter the total amount refunded
Include a written response to the User
Send a notification email to the User by selecting the appropriate checkbox
Once complete, select Submit Response
Officers can receive notifications when a Refund Request is submitted by checking the New refund request received checkbox under the Notification Settings.
Group Officers can also initiate a Refund Request for a User:
Manage Group
Select Money
Select Online Revenues
Initiate a Refund Request for a User by selecting the Refund button
Complete the necessary information in the Refund Response pop-up window
Once complete, select Submit Response
The decision will be communicated to the User directly and if a refund - partial or complete - has been granted, the school administration in charge of refunding the actual money will also be notified to do so. That person will then similarly confirm that the money was refunded under their Money section, once the refund has effectively been completed.
Note: The Refund Request feature is optional. If you don't see the Refund option, it is probably because this tool has not been set up for your school.
Please contact support@campusgroups.com with any questions.