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Managing Refunds as a Group Officer
Managing Refunds as a Group Officer

How Group Officers can manage refunds and respond to requests.

Kathryn Warren avatar
Written by Kathryn Warren
Updated over a week ago

Group Officers are able to view and respond to Refund Requests made to their group.

  • Manage Group

  • Select Money

  • Select Refund Requests

Screenshot of the Group Management Screen with the Money and Refund Requests buttons highlighted.
  • Respond to each request by selecting the Respond button

Screenshot of the Refund Request page with the Respond button highlighted.

A pop-up window will be displayed providing the following options:

  • Accept or deny the refund by selecting the applicable option in the dropdown

  • Select a quantity of tickets and enter the total amount refunded

  • Include a written response to the User

  • Send a notification email to the User by selecting the appropriate checkbox

  • Once complete, select Submit Response

Screenshot of the Refund Response pop-up window with the Submit Response button highlighted.

Officers can receive notifications when a Refund Request is submitted by checking the New refund request received checkbox under the Notification Settings.


Group Officers can also initiate a Refund Request for a User:

  • Manage Group

  • Select Money

  • Select Online Revenues

Screenshot of the Group Management Screen with the Money and Online Revenues buttons highlighted.
  • Initiate a Refund Request for a User by selecting the Refund button

Screenshot of the Online Revenues screen with the Refund button highlighted.
  • Complete the necessary information in the Refund Response pop-up window

  • Once complete, select Submit Response


The decision will be communicated to the User directly and if a refund - partial or complete - has been granted, the school administration in charge of refunding the actual money will also be notified to do so. That person will then similarly confirm that the money was refunded under their Money section, once the refund has effectively been completed.

Note: The Refund Request feature is optional. If you don't see the Refund option, it is probably because this tool has not been set up for your school.

Please contact support@campusgroups.com with any questions.

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