Users may accidentally create multiple accounts by logging in with different emails. Administrators can merge these duplicate accounts on the platform by following the steps below:

1. Click on the Admin key

2. Click on Users

3. Select Duplicates in the drop down menu (this page will display all users who have duplicate names in the system but different email addresses)

A screenshot highlighting the Duplicates button on the Users page

4. Select the user with the email address you would like to keep and click Merge Selected Users

A screenshot highlighting the Merge Selected Users Button

All Information in the duplicated accounts will be merged into one account. Please note that not all duplicate users are the same person. If you notice users that are not duplicates, you can simply click Mark as Not Duplicate.

Please contact with any questions.

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