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How Admins Can Track Unsubscriptions
How Admins Can Track Unsubscriptions

Tracking when and why students are unsubscribing from group emails

Joe Pernick avatar
Written by Joe Pernick
Updated over a week ago

While group officers can monitor their own unsubscriptions, a school admin can monitor who is unsubscribing from all group emails. Here is how an admin can do this:

  • Click on Admin

  • Click on Emails

  • Click on Unsubscribed

This page will allow you use filters to view every user that unsubscribed from any group email. You will be able to see the following:

  • The date they unsubscribed

  • The group they unsubscribed from

  • Information regarding this particular email (send date, sender)

  • The number of group emails the user received/opened before unsubscribing.  

  • If the user has left a message explaining why they unsubscribed, you will be able to find it under the group name.

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