Content moderation enables administrators to quickly review expressed concerns about posted content. Users have the ability to report on inappropriate content in the feed. Admins are able to review and manage reported posts via the Content Moderation dashboard. When a user reports content, they are asked to submit the following:
Select a reason: A dropdown of primary reporting reasons
Further Explanation (Optional): A free text box to include further details
Editing Reporting Reasons
Navigate to Admin > Settings > Custom Values (Lookup) > Select Report Reasons in the dropdown
Click Create Report Reason Value or Edit an existing value
Label the reporting in the Value field
Click Save
Reviewing Reported Content
Navigate to Admin > Content Moderation > Reported Content
Search or filter reports based on the Reported User, Account Type, Content Type (Feed Post or Feed Comment), and Status. The Report Dashboard includes the following information:
Reported Date: Date of the first report of that content
Reported User: The user that posted the reported content
Reported Content: A text preview of the content reported, along with the Reason(s) selected by the reporter(s)
# of Reports
Content Type: Feed Post or Comment on a Feed Post
Status: Pending, On-Hold, or Reviewed
View Report
Click View Report to see additional details and take action:
Reporters - Who reported the content, Reason, & Further Explanation/Comment
Log - View the history of the report, including Status changes and admin Comments
Set Status as Pending, On-Hold, or Reviewed
Add an admin-only Comment to the report regarding the Status update
Click View Content to go directly to the post on the feed and delete if desired
Please contact support@campusgroups.com with any questions.